Elevating Service Excellence: A Deep Dive into ITIL 4 Service Management Practices

Introduction: A profound understanding and implementation of effective service management practices are essential to delivering outstanding IT services. ITIL 4

Ten Tips For a Day

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Scrum Values

Scrum is popular framework organizations use to manage complex projects and deliver high-quality products. At the heart of Scrum are

Empiricism and it’s Pillars

Empiricism is a philosophy that emphasizes the importance of observation and experimentation in pursuing knowledge. Empiricism is the idea that

Strategic Frameworks That Changed How I Lead Technology Teams

What I Learned from My EMBA at Valar Institute (And How You Can Apply Them Tomorrow) After 20 years in

Incidents Aren’t Failures –They’re Diagnostic Probes

1. The Hook & The Crisis It’s 2:17 AM. Your phone shatters the silence with the familiar PagerDuty, XMatters, IIO tone.

ITIL 5 Foundation Released: What ITIL 4 Masters Need to Know About the AI Capability Model

As an ITIL Master and PeopleCert Ambassador, I’ve had early access to the ITIL Foundation Version 5 material, and I

OWASP LLM Top 10 — Misinformation Risks in AI Security

Large Language Models (LLMs) don’t think — they generate responses based on probabilities learned from training data. Misinformation Risks occur when AI

OWASP LLM Top 10 — Unbounded Consumption Risks in AI Security

AI models often process vast amounts of data and interact with users in unrestricted ways. When input limits, memory constraints,

Day 8: OWASP LLM Top 10 — System Prompt Leakage in AI

AI models often rely on system prompts — hidden instructions that define their behavior, tone, and restrictions. System Prompt Leakage occurs when